Nothing on this page is typed in. Every number is calculated from the registers at the moment you load it,
which is why there is no completion rate anyone can set by hand.
Rule 1 — continuous services are never "done". Rate each one for the month: Green working, Amber degraded, Red failing.
Amber and Red need one line saying what is wrong; that line is what the CEO reads.
Status and due date are not fields you edit — each change is a new dated entry with your name on it.
Moving a deadline is allowed; doing it invisibly is not.
Rule 8 — log every interruption, even a five-minute one. Once you close an incident its times are final,
so downtime cannot be shortened afterwards.
Rule 7 — no setting changes in Sentinel, SAP/POS or Workspace without a record. A change needs a rollback plan
to be raised, and somebody other than the requester to approve it.
Rule 9 — a backup is not a backup until it has been restored. A passing test schedules the next one 90 days out;
a failing test does not, because the system is not protected yet.
None of these had a recorded cost or renewal date at audit. Filling this in is the task — it feeds the budget,
and it shows which contracts renew themselves before anyone reviews them.
Quarterly. Check each system's account list against the HR roster. The number that matters is how many
accounts belonged to people who have already left.
The service catalogue and RACI are reference only — they are the output of a decision, not day-to-day data
entry, so changing them means changing the signed governance document. Risks are different: they are live,
they are re-scored quarterly, and every change is logged with a name against it.